1. Acceptance of Terms

Welcome to SMPL (Srujan Multilab Pvt Ltd). By accessing or using our website, products, or services, you agree to be bound by these Terms and Conditions. If you do not agree to all of these terms, please do not use our website or services.

These terms constitute a legally binding agreement between you and Srujan Multilab Pvt Ltd regarding your use of our website and services.

2. Definitions

In these Terms and Conditions, the following definitions apply:

• "Company", "We", "Us", "Our": Refers to Srujan Multilab Pvt Ltd (SMPL), GST: ABSCS5366D, established 2026.
• "You", "Your", "User": Refers to the individual or entity using our website or services.
• "Website": Refers to www.srujanmultilab.com and all associated pages.
• "Services": Includes all products, consultations, training programs, and solutions offered by SMPL.
• "Products": Includes robotics kits, gemstone testing equipment, digital learning tools, and other items sold by SMPL.
• "Content": Includes text, images, videos, software, and other materials on our website.

3. Eligibility

By using our services, you represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction.
• If you are using our services on behalf of an organization, you have the authority to bind that organization to these terms.
• You are not located in a country that is subject to trade sanctions or embargoes.
• You will provide accurate, current, and complete information when using our services.

4. Account Registration

Some features of our services may require you to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these terms or for any other reason at our discretion.

5. Services and Products

SMPL offers a range of services and products including but not limited to:

• Robotics & AI Solutions: Humanoid robots, drones, tracking systems, road safety devices, and robotics lab setup.
• Web Development: Custom websites, e-commerce solutions, and web applications.
• Digital Guidance: Digital literacy programs, online business training, and digital marketing.
• Gemstone Labs: Gemstone testing equipment, identification training, and lab setup.
• Staffing & Internship: Recruitment services, internship programs, and skill development.
• Counseling & Guidance: Career counseling, business setup guidance, and entrepreneurship mentoring.

We reserve the right to modify, suspend, or discontinue any service or product at any time without notice.

6. Payments and Billing

For products and services that require payment:

• All prices are listed in Indian Rupees (INR) and are exclusive of applicable taxes (GST).
• Payment must be received in full before delivery of products or services.
• We accept payments via bank transfer, UPI, credit/debit cards, and other methods as indicated on our website.
• Prices are subject to change without notice, but changes will not affect orders already placed.
• GST: ABSCS5366D will be reflected on all invoices.

7. Shipping and Delivery

For physical products:

• Shipping costs, if applicable, will be communicated at the time of order.
• Delivery times are estimates and not guaranteed.
• Risk of loss passes to you upon delivery.
• We are not responsible for delays caused by shipping carriers or customs.

8. Returns and Refunds

Our return and refund policy is as follows:

• Products: Returns accepted within 7 days of delivery for defective items. Products must be unused and in original packaging.
• Services: Refunds for services are handled on a case-by-case basis.
• Digital Products: No refunds for downloadable or digital products once accessed.
• Custom Orders: Non-refundable unless defective.

To initiate a return, contact us at sales@srujanmultilab.com with your order details.

9. Intellectual Property Rights

All content on our website, including but not limited to text, graphics, logos, images, software, and the "SMPL" name and logo, is the property of Srujan Multilab Pvt Ltd and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, distribute, or create derivative works from our content without our written permission.
• Use our trademarks or logos without prior written consent.
• Reverse engineer any software or products provided by us.

10. User Conduct

When using our services, you agree to:

• Provide accurate and truthful information.
• Use our services only for lawful purposes.
• Respect the rights of other users.
• Comply with all applicable laws and regulations.

11. Prohibited Activities

You are prohibited from:

• Attempting to interfere with the proper functioning of our website.
• Circumventing security measures or access restrictions.
• Using our services for fraudulent or illegal purposes.
• Uploading malicious code or viruses.
• Collecting user information without consent.
• Impersonating any person or entity.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by SMPL. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that SMPL shall not be liable for any damages or losses caused by your use of such websites.

13. Disclaimer of Warranties

OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, SMPL DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• Our services will meet your requirements.
• Our services will be uninterrupted, timely, secure, or error-free.
• The results obtained from using our services will be accurate or reliable.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SMPL, ITS DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use or inability to use our services.
• Any conduct or content of any third party.
• Unauthorized access to or alteration of your data.
• Any other matter relating to our services.

Our total liability to you shall not exceed the amount you paid us, if any, during the twelve months preceding the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless SMPL, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

• Your use of our services.
• Your violation of these terms.
• Your violation of any third-party rights.

16. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use our services will cease immediately. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

18. Dispute Resolution

Any dispute arising out of or relating to these Terms or your use of our services shall be resolved through good-faith negotiations. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in Pune, Maharashtra, in accordance with the Arbitration and Conciliation Act, 1996.

Notwithstanding the foregoing, we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights.

19. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

20. Contact Information

If you have any questions about these Terms, please contact us at: